Refund policy

Returns

These are personal care products, so for hygiene reasons I can’t accept returns of opened or used items.

You can return an unopened, unused product in its original packaging within 30 days of delivery. To start a return, email sales@kosmerika.com with your order number and I’ll send you the return address. Items sent back without contacting me first can’t be accepted.

Return shipping is paid by you, and the original shipping cost isn’t refunded.

Damaged or wrong items

If your order arrives damaged or you received the wrong item, contact me within 14 days of delivery with your order number and photos of the product and the shipping box. I’ll send a replacement at no cost to you, and you don’t need to send anything back.

Refunds

Once I receive and check your return, I’ll email you to confirm. Approved refunds go back to your original payment method, and your bank or card issuer may take 5–10 business days to post them.

Cancellations

Orders go into fulfillment quickly. If you need to cancel, contact me as soon as possible. Once an order has shipped, it can’t be canceled, but an unopened product can be returned as described above.

Contact

Email sales@kosmerika.com or call (407) 844-1782.