Organic hair care from Erika’s salon in Ocala, FL(407) 844-1782
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Shipping & Returns

I ship my hair and skin care products to addresses in the contiguous United States. Every order is packed and shipped by my fulfillment partner, and you get a tracking link by email as soon as it leaves the warehouse.

Shipping Times

  • Processing: orders are prepared within 2 business days (Monday to Friday, not including holidays).
  • Delivery: 2–5 business days after your order ships, with standard tracked shipping.
  • Most orders arrive within 4–7 business days of checkout. Holiday weeks can take longer.

Shipping Costs

Shipping is calculated at checkout from the weight of your order, and you see the total before you pay.

Where I Ship

I ship to street addresses in the 48 contiguous states and Washington, DC. Right now I can’t ship to Alaska, Hawaii, Puerto Rico, other US territories, APO/FPO addresses or outside the US.

Damaged, Wrong or Lost Orders

If your order arrives damaged or you received the wrong item, contact me within 14 days of delivery with your order number and photos of the product and the shipping box. I’ll send a replacement at no cost to you.

If your tracking stops updating or your order hasn’t arrived 5 business days after the estimated delivery date, contact me within 30 days of that date and I’ll look into it and send a replacement if it’s lost.

Returns

These are personal care products, so for hygiene reasons I can’t accept returns of opened or used items.

If a product is unopened and unused in its original packaging, you can return it within 30 days of delivery for a refund of the product price. Contact me first so I can give you the return address. Return shipping is paid by you, and the original shipping cost isn’t refunded. Refunds go back to your original payment method within 5–10 business days after the return arrives.

Changes and Cancellations

Orders go into fulfillment quickly. If you need to change your address or cancel, contact me as soon as possible. Once an order has shipped, I can’t change or cancel it.

Questions

Call the salon at (407) 844-1782 or send me a message on the contact page. I’m happy to help you choose the right products, too.

Erika Chavez, owner of Kosmerika Organika